![]() The beds though are god awful and every time you moved the entire bed frame creaked loudly. We stayed in a large suite and were fortunate as we were in a room that was renovated-much better than last time. We have stayed here three times over the past years since the kids were little. I tried to attach some photos of room 2007, showing the items I’ve described, as well as some broken towel hooks, soap holder, missing stones from the fireplace, mold on the air vents and so on, but the internet would not allow photo uploads at the hotel. I drove 4 hours to enjoy this and the water park at home is $75 and way larger. Other places are going to start eating your lunch if you don’t put in a better effort. After so many years of hearing great things about Great Wolfe Lodge, it’s pretty sad to say I will never bring my child back here. If your teams know you are not watching them, they will not complete the work to satisfaction. If you don’t have oversight of your maintenance and housekeeping departments, promote from within to let someone else with a dream take leadership. Managers at Great Wolfe Lodge, if you are reading this, you need to make more of an effort. It’s a severe let down, to parents who are shelling out way too much money, and to the entities that be that brought this place into existence. When your staff works as hard as they do to please these kids, management has got to step up to the plate and make an effort. To spend this much (on only one father and 9 year old daughter) one would expect their not to be towels, garbage and food outside almost every door for hours on end, all day and night long. At the end of the day it was more along the lines of $1600 after the arcade, ripoff wizardry mayhem and food. At $800 for a single night, one would expect to not find holes in the carpet, stained/outdated fixtures, missing/mismatching, sloppily applied caulk and grout in the shower and tub, unswept balcony, someone else’s toys under the couch, broken glass on the mantle of the fireplace…the list could go on. I would only presume that management at this facility is largely invisible, because they are being paid too much to make a presence and to keep the property up to standard. ![]() And, while every single staff member we interacted with was exceptional, there was not a single person that stood out as being in a position of management. I truly wished I had visited sooner, because the entire facility is in a state of disrepair with the exception of the exterior of the building. ![]() Finest Punta Cana By The Excellence Collection All InclusiveĪs a former General Manager of a luxury hotel, it pains me to write this review but is necessary.Virgin Hotels Las Vegas, Curio Collection by Hilton.Hotels near College of William and Mary.Newport News-Williamsburg Airport Hotels.Richmond Intl Airport (Byrd Field) Hotels.Hotels near Williamsburg Transportation Center Station.Hotels near Williamsburg Premium Outlets.Hotels near Lightfoot Antique Mall & Country General Store.InterContinental (IHG) Hotels in Williamsburg.Hotels near Great Wolf Lodge Williamsburg.
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